Stop writing long email instructions with annotated screenshots. Send customers an interactive guide that highlights exactly where to click — right inside the product.
Most support tickets aren't bugs — they're users stuck on a process.
The majority of tickets are the same procedural questions asked by different users — wasting agent time on answers that could be self-served.
Agents spend time writing custom replies, taking screenshots, annotating images, and going back and forth when customers can't follow text-only instructions.
Customers often need 2–3 follow-ups because static instructions are ambiguous. They click the wrong thing and come back confused.
Before & After
How it works
Record common processes once. Reuse them across every ticket, chat, and knowledge base article.
Identify your top 10 most-asked questions. Record a walkthrough for each one — it takes under a minute per guide.
When a customer asks a question you've already recorded, paste the guide link into your reply. Works in Zendesk, Intercom, email, Slack — anywhere you can share a URL.
As your guide library grows, your agents spend less time writing custom replies and more time on complex issues that actually need human attention.
Customers self-serve with interactive guides instead of waiting for custom replies. First-contact resolution goes up dramatically.
Customers prefer doing it themselves with clear guidance over reading paragraph-long emails or waiting on hold.
Free your team from repetitive how-to answers. They can spend time on complex issues that genuinely need human judgment.
Whether you have 100 or 100,000 users, the same guide library handles every question without adding headcount.
Record your answer once, send it forever. Start building your guide library today.